London / Dubai / India — August 2026: International brokerage companies are increasingly serving customers across multiple geographical regions. With this expansion comes the need for customer-service operations that can accommodate different languages, working hours and market requirements.
Javed Khan, Director of Prixim Global, discusses the importance of multilingual and around-the-clock support for brokerage companies seeking to strengthen their international operations.
Q1: Why has multilingual customer support become important for international brokers?
Javed Khan: When a brokerage operates across different countries, customers may have different language preferences. Communication is an important part of customer service, so businesses need support teams that can communicate effectively with their international customer base.
Q2: How does Prixim Global address this requirement?
Javed Khan: We provide outsourcing services through our ForexOutsource brand from our India Delivery Center. The operation has already catered to more than 30 brokerage companies.
Our model provides support across multiple languages and 24×7 time zones.
Q3: What does 24×7 timezone support mean in practical terms?
Javed Khan: It means the delivery model is structured to support international operations across different time zones rather than being limited to one local working schedule. This can be particularly relevant to businesses with customers in multiple regions.
Q4: Which customer-support services can be outsourced?
Javed Khan: Our services can include customer care, live chat and email support, technical support, KYC and reporting, server management and complaint management.
Clients can select the functions that fit their operational requirements.
Q5: Can multilingual support be useful during market expansion?
Javed Khan: Yes. When businesses enter a new market, they may need to communicate with customers in languages they were not previously supporting. Having access to multilingual teams can make it easier to develop a broader customer-service model.
Q6: What role does the India Delivery Center play?
Javed Khan: The India Delivery Center is the foundation of our outsourcing operation. It provides the resources and infrastructure required to develop dedicated teams for international brokerage clients.
Q7: Does Prixim Global also provide technology infrastructure?
Javed Khan: Yes. Our technology portfolio includes MT5, Match-Trader, PriximTrader and prop trading technology, together with hosting, CRM, website development, digital marketing and DevOps.
Q8: Why combine outsourcing with brokerage technology?
Javed Khan: Technology and operations are interconnected. A brokerage may have a sophisticated technology environment, but it still requires people to support customers and manage operational processes. Providing both capabilities allows us to address a wider range of client requirements.
Q9: What should businesses consider when selecting an outsourcing partner?
Javed Khan: They should consider industry experience, service coverage, language capabilities, operating hours, communication processes and the ability of the provider to adapt to their requirements.
Q10: What is your vision for ForexOutsource?
Javed Khan: We want to continue expanding ForexOutsource as a specialized outsourcing partner for brokerage companies and strengthen our ability to provide multilingual and 24×7 support to international businesses.
About Prixim Global
Prixim Global, led by Director Javed Khan, provides technology, outsourcing and integration solutions for brokerage, forex, fintech and prop trading businesses. Its ForexOutsource brand operates from an India Delivery Center and has catered to 30+ brokerage companies, providing multilingual and 24×7 timezone outsourcing services.
*For more information, visit
https://www.instagram.com/priximglobal
